Effective Date: 12/2/2026
About This Privacy Policy
PharmacySmart Compounding (“we”, “us” or “our”) is committed to protecting your privacy and handling personal information in an open and transparent way.
This Privacy Policy explains how we collect, use, store and disclose personal information, including health information, when you interact with us in person, online, by phone, or in writing, including through our website.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
The types of personal information we may collect include:
- Identity and contact details (such as name, address, email, phone number)
- Health information, including information required to dispense medications or prepare compounded products
- Prescription and treatment‑related information
- Account, transaction and enquiry details
- Technical and usage information when you interact with our website (such as IP address, browser type, cookies)
We only collect personal information that is reasonably necessary for our pharmacy and compounding services, or as required by law.
2. How We Collect Personal Information
We may collect personal information:
- In person at our pharmacy
- Over the phone
- Through paper forms or written correspondence
- Through our website, email, or online enquiry forms
- Through cookies and analytics tools when you use our website
Where reasonably practicable, we collect personal information directly from you.
3. Why We Collect Personal Information
We collect, use and hold personal information for the following purposes:
- To dispense medications and prepare compounded products
- To provide pharmacy services and manage customer accounts
- To communicate with you about prescriptions, enquiries, or services
- To meet our legal, regulatory, and professional obligations
- To streamline our business
A lack of personal information may hinder our ability to provide compounding services for you.
4. Disclosure of Personal Information
We may disclose personal information to:
- Prescribing practitioners and other healthcare professionals involved in your care
- Regulatory authorities or government bodies where required or authorised by law
- Trusted third‑party service providers who assist us in operating our business and systems (such as IT providers, dispensing software providers, and professional advisers)
We take reasonable steps to ensure that third parties handle personal information in accordance with this Privacy Policy and applicable privacy laws.
5. Overseas Disclosure
Some service providers we use (such as cloud storage, website hosting, or analytics providers) may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy law.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Enable website functionality
- Analyse website usage and improve user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. Links to Third-Party Websites
This website’s privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
8. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we use appropriate safeguards, no method of electronic transmission or storage is completely secure.
9. Retention of Personal Information
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as required by law.
When personal information is no longer required, we proceed to destroy or de-identify it.
10. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
In accordance with applicable laws, we will respond to those requests.
11. Complaints and Contact Details
If you have a complaint about how we handle your personal information, please contact us using the details below.
PharmacySmart Compounding
67 Doncaster Road, Balwyn North VIC
(03) 9857 3679
We will acknowledge receipt of your complaint within 10 business days and aim to investigate and resolve it within 60 business days. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete it.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will be available on our website.
Thank you for choosing PharmacySmart Compounding.
12/2/2026
